---
title: Privacy Policy
description: Privacy policy explaining how Outline Social Marketing Ltd collects, uses, and protects personal data.
---
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- # PRIVACY POLICY
## Overview
This Privacy Policy explains how **Outline Social Marketing Ltd** (“Outline Social Marketing”, “OSM”, “we”, “us”, “our”) collects, uses, stores, and protects personal data when you interact with our website or services.
We are committed to protecting your privacy and handling your personal data transparently and securely, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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## Who We Are
**Outline Social Marketing Ltd**
Registered in England and Wales
Registered office: **41 Worsley Road, Farnworth, BL4 9LR, United Kingdom**
Email: **liam@joinosm.co.uk**
For the purposes of data protection law, we are the **data controller** of your personal data.
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## What Personal Data We Collect
We may collect and process the following personal data:
- Name
- Email address
- Phone number
- Business information provided during onboarding
- Information submitted through forms
- Communications with us
- Payment-related information (handled securely by third parties)
We do not knowingly collect data from children.
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## How We Collect Personal Data
We collect personal data through:
- **Call bookings** made via Calendly
- **Payments** processed via Stripe
- **Forms** completed on our website or during onboarding
- **Direct contact**, such as email or phone
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## Why We Collect Personal Data
We collect and use personal data to:
- Schedule and manage calls
- Communicate with you
- Process payments
- Onboard and manage clients
- Deliver our services
- Maintain internal records
- Comply with legal and regulatory obligations
We only collect data that is necessary for these purposes.
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## Legal Basis for Processing
Under UK GDPR, we process your personal data on the following legal bases:
- **Performance of a contract** (to provide our services)
- **Legitimate interests** (to operate and improve our business)
- **Legal obligations** (such as accounting and record-keeping)
- **Consent**, where required (for example, cookies or optional communications)
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## Third-Party Services We Use
We use trusted third-party services to operate our business:
- **Calendly** – to manage call bookings
- **Stripe** – to process payments securely
- **HubSpot** – to manage forms, communications, and client information
These providers process data in accordance with their own privacy policies and security standards. We do not sell or rent your personal data to third parties.
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## Payment Information
All payments are processed securely by **Stripe**. We do not store or have access to your full card details. Stripe acts as an independent data controller for payment information.
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## How We Store and Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.
Data is stored securely using reputable platforms and is only accessible to authorised individuals.
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## How Long We Keep Your Data
We retain personal data only for as long as necessary to:
- Provide our services
- Meet legal and accounting requirements
- Resolve disputes
When data is no longer required, it is securely deleted.
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## Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Request a copy of your data
To exercise any of these rights, contact us at **liam@joinosm.co.uk**.
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## Cookies
Our website uses cookies to ensure proper functionality, analyse traffic, and support marketing activity. Details about how cookies are used can be found in our **Cookie Policy**. You can manage your cookie preferences at any time via **Cookie Settings**.
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## Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page, and continued use of our website or services constitutes acceptance of the updated policy.
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## Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
**Outline Social Marketing Ltd**
Email: **liam@joinosm.co.uk**
Address: **41 Worsley Road, Farnworth, BL4 9LR, United Kingdom**
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